Training & Development Manager

Location: Milwaukee & Chicago:
TAYLAR Development, America's leading performing arts tele-fundraising and marketing firm is looking for someone to grow with us! We have a unique opportunity for a dynamic individual with OUTSTANDING verbal and written communication, leadership skills and sales experience to help us develop our increasing staff and client base.

We're looking for a qualified Training Manager to hit the ground running. We're looking for a bright, dedicated, and driven professional to join our team and lead AND carry out our training and staff development efforts.

The position of Training & Development Manager is responsible for developing and delivering training and coaching to outbound telefundraising and phone marketing sales teams. Working with the President, the Manager is responsible for new and existing staff development to achieve the goals of the individual and team. The position is responsible for developing training and coaching plans for calling staff. The Manager will acquire an in-depth knowledge of non-profit fundraising and subscription sales, focusing on continuous improvement in quality and performance of our fundraising and sales efforts.

We represent non-profit arts organizations around the country and our Training & Development Manager's ability to properly prepare and coach our staff is critical to our success.

	Conduct and develop comprehensive fundraising and sales training sessions for new staff, supplemented with appropriate materials, presentations and interactive discussions. Develop appropriate follow-up plans for new hire Associates once they come out of initial training to insure success and/or reduce the cost of carrying non-performing staff.
	Devise specific strategies, techniques and procedures within the fundraising and sales teams to achieve campaign objectives and goals for multiple non-profit arts organization clients.
	Use and analyze associate performance reports on a daily, weekly and monthly basis to coordinate and initiate timely adjustments in fundraising, sales and training strategies for each campaign. Use this to develop one on one training plans for Associates.
	Conduct periodic impact training workshops for the fundraising and sales staff to enhance their skills
	Maintenance of company handbook and training manual - continuously updating and advancing training resources for Associates.
	Verbal and/or written communication with clients.

	Highly organized and deadline driven.
	Enthusiastic and ability to develop targeted training programs to prepare our staff and follow-up on initial training.
	Highly driven attitude with a knack for motivating staff to achieve company and campaign goals.
	Experience working through substantial change and growth of a company very beneficial. Ability to shift gears quickly and efficiently based on changing needs and conditions.
	Ability to work with myriad of personalities and adjust approaches as needed to carry out position.
	Ability to take large volumes of information and consolidate and develop into effective and usable training materials and courses for inside sales/fundraising Associates.
	Knowledge of the performance arts and how they operate - including symphony orchestras and theater companies.
	SUPERIOR written and verbal communication skills, with a high degree of comfort and skill working with office technology - including Microsoft Word, PowerPoint, and Outlook. Ability and desire to use technology to prepare and deliver training in a paperless environment.
	BA/BS degree or equivalent.
	Ability to work a 40-50 hour per week schedule with core hours of 9am-6pm Monday-Thursday and either Saturday from 8am-2pm or Sundays from 3pm-9pm.

Forward Resumes in Microsoft Word format to:
Kyle Ciske @ kciske@taylardevelopment.com or fax to 414-270-9870.
No phone calls please.

TAYLAR Development, LLC allows for the online submission of resumes and employment related information. Please note that the information (including personal information) collected and services related to the online job application process are not subject to this privacy policy. However, we want to assure you that information obtained from our job site will be used solely for the purpose of accepting and evaluating your submission for possible employment and the related purposes described on our jobs site.