Performance Supervisor
POSITION SUMMARY:
The position of Performance Supervisor is responsible for overseeing
the outbound telefunding and phone marketing sales teams. The Supervisor
is responsible for day to day staff supervision and motivation. The
position will be responsible for staff development and performance
and behavioral issues to achieve the goals of the individual and team.
Motivating staff and directing workflow is critical. The Supervisor
will possess an in-depth knowledge of non-profit fundraising and subscription
sales, focusing on continuous improvement in quality and performance
of our fundraising and sales efforts. The most successful candidate
will be a strong individual who can motivate and focus a diverse staff
in an inside sales environment.
PRINCIPAL DUTIES AND RESPONSIBILTIES:
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Monitor and manage performance of
part and full-time telefundraisers and telephone sales advocates
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Devise specific strategies,
techniques and procedures within the fundraising and sales teams
to achieve campaign objectives and goals for multiple non-profit
performing arts organization clients |
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Contribute innovative
approaches to increase profitability through expense reduction
and/or increased revenues |
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Participate in forecasting
weekly, monthly and campaign goals |
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Develop, utilize, and analyze management
reports on a daily, weekly and monthly basis to coordinate and
initiate timely adjustments in fundraising, sales and training
strategies |
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Manage individual and team performance
along with individual conduct issues |
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Conduct performance reviews |
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Recognize and reward outstanding
achievements and develop motivating strategies and cost effective
incentives for the staff |
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Develop bonuses conducive with standards
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Involvement in the recruiting, hiring
and maintainance of a high caliber, effective workforce |
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Verbal and/or written communication
with clients as necessary. |
Hours: Mon-Thur 12pm-9pm and Sat 8am-1pm and/or Sunday 4pm-9pm
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
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Minimum of 2 - 3 years of successful
call center management experience |
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Proven high caliber
leadership skills to develop staff and drive results |
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Highly driven attitude
with a knack for motivating staff to achieve company and campaign
goals |
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Experience working through
substantial change and growth of a company very beneficial.
Ability to shift gears quickly and efficiently based on changing
needs and conditions |
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Experience in recruiting and managing
a highly diverse workforce |
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Demonstrated insight into a company's
operations with appropriate focus on long-term client relationships
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Problem solving abilities |
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Deadline oriented; experience working
in a goal oriented environment (and achieving or exceeding those
goals) |
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Superior written and verbal communication
skills |
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BA/BS degree or equivalent |
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PC knowledge (Word, Excel, e-mail)
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Compensation
$15/hr + weekly, quarterly, and annual bonus
1st Year earning potential = $40K + benefits
Forward Resumes in Microsoft Word format to:
Claudia Ciske @ cciske@taylardevelopment.com
or fax to 414-270-9870.
No phone calls please.
TAYLAR Development, LLC allows for the online submission
of resumes and employment related information. Please note that
the information (including personal information) collected and services
related to the online job application process are not subject to
this privacy policy. However, we want to assure you that information
obtained from our job site will be used solely for the purpose of
accepting and evaluating your submission for possible employment
and the related purposes described on our jobs site.
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